Below is a list of the most common shipping and payment questions you may have.
Shipping Questions
How much is shipping?
All shipping in the USA is 100% FREE! What you see for the price of the item is exactly what the total cost will be inside the USA.
For Canada, all orders have a flat fee of $34.00. For all other countries there is a flat fee of $58.00 That means if you order one item or more, the shipping cost will still be the same low price. So it’s cheaper to buy more!
Do you ship outside the United States?
YES! We now ship to Canada and most other major countries.
Who do you use for shipping?
For orders in the USA, unless you have a P O box, all deliveries are made by UPS or FedEx. If your address is a P O box we will use USPS.
For Canada and other countries outside the US orders, we use U.S. Postal Global Express Mail (EMS).
How long will it take to get my order?
Once you place an order, you will get an email thanking you for your order and receipt. In two to five days you will get an email notice that your item has been shipped with a tracking number. Depending on where you live it will then take one to seven days to receive your item inside the USA.
For orders outside the USA it can take anywhere from 10 to 18 days depending on your countries rules and regulations.
Payment Questions
What do you take for payment?
We take Visa, MasterCard, American Express, Discover, bank debit cards and PayPal.
Who processes your payments?
You have two choices for payment processors if you live inside the USA. Google Checkout or PayPal. If you live outside the USA or want to pay by PayPal, then the processor is PayPal.
Do I need to have or get a PayPal account?
No, you do NOT have to have a PayPal account. PayPal will process your credit or debit card just like any other merchant. You can also choose Google Checkout if you live within the USA.
Is my payment information secure?
Yes, Google Checkout and PayPal have their own SS secure line, all payment information is on a secure, encrypted line.
Do you store my payment Information?
No. Since Google Checkout or PayPal handles all the payment transactions we do not even see your card number or information.
Returns questions
Do you take returns?
Yes we take returns for any reasons for a full refund or replacement or exchange. Item must not be altered and must have the tags. Please include a copy of your receipt.
How long do I have to return an item?
You have 15 days from the time you get your item to notify me via email that you want to return it.
How can I notify you I want to return an item?
Please use the contact form below, which sends me an email.
Who pays the return item shipping?
Since I offer free shipping inside the USA, I think it’s only fair you pay the return shipping. If your getting an exchange due to the wrong size or a defect I will pay for the shipping of the replacement item. So I will be paying for two shipping charges, the first time and the second time. You would only pay once, the return of the first item.
I have a question not answered here?
For any other questions, suggestions or anything at all, please use the contact form below and I will get back to you as quickly as I can. Thank you for your interest!
